Business Communication Today (14th Edition)

Chapter 11

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From the employees' point of view, it is unethical... more

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Delivery of negative messages usually requires ... more

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Complex explanations can be avoided.Confidential ... more

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BufferReasoningThe bad newsPositive ... more

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A buffer comprises neutral information and ... more

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Whistleblowing refers to the act of reporting or ... more

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Polite language should be used.The reason behind ... more

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Companies with a good customer relationship would ... more

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A crisis management plan is one that outlines ... more

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Performance-related issues of employees should be ... more

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One can choose between the direct or indirect ... more

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Expressing apology while someone is in adverse ... more

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No.Manipulating a graphical representation of ... more

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Companies with a good customer relationship would ... more

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The response can be given privately through direct... more

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As the person asking for a recommendation is not ... more

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Strength:Sentences 1 and 2 act as buffer ... more

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Sentence 1:Strength: The sentence describes the ... more

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Weaknesses:The bad news appears as the opening ... more

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The indirect approach can be followed in the ... more

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The direct approach can be followed as the message... more

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The direct approach can be followed as the message... more

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A direct approach can be followed as the message ... more

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The message might disappoint the reader. ... more

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The message can be communicated using the indirect... more

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The indirect approach would be preferred in this ... more

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The indirect approach would be preferred as the ... more

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A direct approach can be followed in this ... more

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Buffer: I can completely understand your situation... more

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Direct approach:We regret to inform you that the ... more

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Direct approach:We regret to inform you that we ... more

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Direct approach:The message can directly open with... more

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In the indirect approach, the bad news is often ... more

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A press release reported by Corporation P is taken... more

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The concept to improve our business is highly ... more

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We are so sorry to inform you that the much-... more

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As the president of Group X, I thank you for ... more

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I appreciate your interest and involvement you ... more

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I would like to inform you that our company's ... more

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We regret to inform you that the products once ... more

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Flight schedules for Service J passengers ... more

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Hello, The coupon meant for Zone S employees and ... more

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Dear Individual JS, We are glad to see that you ... more

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This has been a difficult year for our company. I ... more

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Email Subject: Automated Monitoring Program Dear ... more

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 Dear Individual SR Thank you for your proposal on... more

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Subject: Termination of Contract MS with Company P... more

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Dear Individuals X and Y I have been associated as... more

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We would like to remind you that Company TH's ... more

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The purpose of the message is to communicate about... more

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Company P takes pride in believing that it is ... more

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Comment from XYZ of Consultant A Business Owner Hi... more

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Hi Individual LIt is my pleasure to write a ... more

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Dear Individual G, We thank you for accepting the ... more

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Thank you for considering me for a recommendation ... more

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Thank you for considering me for a recommendation ... more

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Dear Individual E Your professionalism, thorough ... more

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Do not hide or omit any important negative ... more

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Whistle-blowing helps bring issues related to ... more

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